Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Archived Press PTY LTD website available at and our affiliated websites (“Site”) our community and social media platforms (“Platforms”) and the purchase of our online course (“Services”) provided by Archived Press Pty Ltd ABN: 55669200159 trading as Archived Press PTY LTD (“Archived Press PTY LTD”, “we”, “us”, “our”) to you the client (“Client”, “you”, “your”).

1. Acceptance of Terms

By accessing or using our Site and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any provision of these Terms, you should discontinue the use of our Website and Services immediately.

By purchasing any Services from Archived Press Pty Ltd or its affiliates, you acknowledge and agree to be bound by these Terms. Your agreement is confirmed either by using our Site or Platforms, checking the designated box during the online purchase process, or by signing the company-client contract upon acquiring our Services.

2. Changes to Terms

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site and Services following the posting of any changes constitutes acceptance of those changes.

3. Eligibility

To access and use our Site and Services, individuals must generally be at least 18 years of age unless specified otherwise. However, we may engage with individuals aged 16 and above with the explicit consent of a parent or legal guardian.

By using our Site and Services, you represent and warrant that you meet the specified eligibility requirements and, if you are under 18 years of age, that you have obtained the necessary parental or legal guardian consent.

4. Modifications to the Service

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

5. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

6. General Disclaimer

Archived Press PTY LTD provides valuable information including our blogs and other information provided on our Site (“Content”). Our Content is intended to offer educational content and practical guidance. All information provided on our Site is intended for general purposes only and is not intended to be professional advice. You are encouraged to consult with appropriate professionals for personalised advice related to your specific circumstances.

7. Scope of Services

Archived Press PTY LTD offers an online course designed to empower Clients in building a successful Amazon business. This comprehensive program instructs Clients on how to create digital public domain book products for sale on Amazon, with the aim of generating an automated passive income.

This includes but is not limited to:

  • A comprehensive learning environment where Clients gain access to an interactive course and a dedicated student portal.
  • Daily one-on-one coaching sessions for individualised guidance.
  • Clients may initiate our Daily Coaching Services at any time by reaching out through the designated communication channels provided. The initial access period for this service is three months. After this initial period, we reserve the right to implement a monthly fee for continued access.

Clients will be instructed on how to publish 3 highly sought-after public domain books on Amazon daily, thus providing strategic guidance for the development of a thriving Amazon business.

8. Free Training

We offer a free webinar hosted by our founder to teach you how you can start an Amazon business. You can access this webinar by registering your name and email address on our Site. Access to this webinar is subject to availability.

9. Payment

Please contact us to discuss the cost of our course. Our prices are subject to change without notice.

9.1 Currency

All prices for our products and services are denominated in United States Dollars (USD. For our Australian customers, prices quoted are inclusive of Goods and Services Tax (GST). For orders placed outside of Australia, GST is not charged, however duties and taxes may be applicable in your country. Specific payment terms, including any deposit requirements, will be explicitly outlined a separate contract.

9.2 Payment Methods

We accept the following payment methods:


Credit Card

10. Results and Outcomes

10.1 You understand and acknowledge that the success of our Services, including our course and coaching is influenced by a variety of factors, including individual effort, external market conditions, and industry dynamics. While we provide guidance, strategies, and resources, we do not guarantee specific results, outcomes, or achievements as a direct result of our Services.

10.2 We make no representations or warranties, express or implied, regarding the outcomes, benefits, or results that may be achieved by using our Services. Any testimonials or examples provided on our website are not indicative of guaranteed results and should be considered as individual experiences.

10.3 In no event shall Archived Press PTY LTD, its employees, agents, or affiliates be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our Services, materials, or content.

10.4 Our Services, including coaching, are intended to provide guidance and support to Clients. It is important for Clients to seek professional advice and conduct their own due diligence before making any significant business decisions based on the information provided through our Services.

10.5 You are responsible for your own decisions, actions, and implementations based on the information, strategies, and guidance provided by us. We do not assume responsibility for the consequences of decisions made by you based on the use of our Services.

11. Confidentiality

11.1 Client Information and Coaching Sessions

Both Archived Press PTY LTD and you acknowledge and agree that any information shared during participation in the course and coaching sessions is considered confidential. This includes personal, business, or proprietary information disclosed. We are committed to maintaining the confidentiality of this information. We will not disclose, share, or use any confidential Client information for any purpose other than providing Services to the Client. Confidential information shall be kept strictly confidential and shall not be shared with third parties without the Client's explicit consent, except as required by law.

11.2 Duty of Confidentiality

Our staff are bound by a duty of confidentiality and shall not disclose any confidential Client information to third parties, except as required by law or with your written consent.

11.3 Data Security

We maintain reasonable measures to protect the security of confidential information. However, we cannot guarantee the security of information transmitted over the internet or stored electronically. You are responsible for taking precautions to protect your own information.

11.4 Permitted Disclosures

We may disclose confidential information to our employees, contractors, or agents on a need-to-know basis to provide Services. These parties are also bound by confidentiality obligations.

11.5 Limitations

This confidentiality clause does not apply to information that is publicly available or becomes known to us through sources other than you, or to information that we are required to disclose by law. The obligations of confidentiality outlined in this clause shall survive the termination of the engagement with our Services.

12. Refunds

12.1 Once you engage in our Services, you agree to our strict no refund policy. We firmly believe in the value and effectiveness of our program, and we are committed to providing you with the resources and support necessary to achieve your goals. We are dedicated to your success and are here to support you throughout your journey. If you encounter any difficulties, questions, or concerns during the program, please don't hesitate to contact our customer support team. We are committed to resolving issues promptly and providing assistance as needed.

12.2 Please note that this refund policy is in addition to any rights and remedies you may have under the Australian Consumer Law.

12.3 If you have any questions or require further clarification about our refund policy, please contact our customer support team at

13. Your Commitment

By enrolling in our course, you acknowledge and agree to the following:

  • You have reviewed our course description and details.
  • You understand the content and scope of the course.
  • You are aware of the time and effort required to complete the course successfully.
  • You accept the responsibility for your own success and results.

14. Disclaimer and Liability Waiver

By enrolling in our online course and utilising our Services, you acknowledge and agree to the following:

  • You understand and accept that the success of your Amazon business is not guaranteed, and it depends on various factors, including your individual effort, market conditions, and other variables beyond our control.
  • Your Amazon business is an independent venture, and we do not assume any responsibility or liability for your business decisions, actions, or outcomes. We do not make promises or representations regarding the financial results you may achieve through your Amazon business.
  • You release and discharge Archived Press PTY LTD, its affiliates, employees, and representatives from any and all liability for any losses, damages, or negative outcomes related to your Amazon business, including, but not limited to, financial losses, business interruptions, or legal issues.
  • You agree to exercise due diligence and seek professional advice when making business decisions or implementing strategies suggested in the course. We recommend consulting legal, financial, and other relevant professionals to ensure compliance with applicable laws and regulations.
  • The information provided in our course and Services is intended for educational and informational purposes only and does not constitute legal, financial, or tax advice. You should consult with qualified professionals for any legal, financial, or tax matters.
  • You acknowledge that participating in an Amazon business carries inherent risks, and you assume full responsibility for those risks and any consequences that may arise.
  • You agree to indemnify and hold harmless Archived Press PTY LTD, its affiliates, employees, and representatives from any claims, liabilities, losses, expenses, or damages that may result from your Amazon business activities.
  • By using the Services provided by Archived Press PTY LTD, you agree to comply with all applicable laws, regulations, and legal requirements in your jurisdiction that pertain to your use of our Services. This includes, but is not limited to, laws related to intellectual property, consumer protection, data protection, and any other relevant legal obligations.
  • You further acknowledge and agree to adhere to all policies, guidelines, and terms set forth by Amazon. This includes, but is not limited to, Amazon's Seller Policies, Prohibited Seller Activities and Actions, and Amazon's Code of Conduct.
  • You are solely responsible for understanding and complying with Amazon's policies and any other platform-specific requirements. Archived Press PTY LTD does not assume any responsibility for your actions on the Amazon platform, including compliance with Amazon policies.
  • Archived Press PTY LTD shall not be liable for any consequences resulting from your non-compliance with Amazon policies, including, but not limited to, account suspension, loss of privileges, financial penalties, or legal actions taken by Amazon.

15. Indemnification

You agree to defend and hold harmless Archived Press PTY LTD, its employees, agents, and affiliates from any claims, damages, losses, or liabilities arising from your use of our Services, breach of terms, violation of any applicable laws or regulation, made by any third-party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party.

16. Blog Content

16.1 The content published on our blog, including articles, posts, images, videos, and any other materials, is the intellectual property of Archived Press PTY LTD. You may access and read the content on our blog for personal, non-commercial use only.

16.2 While we make every effort to provide accurate and informative content, we do not guarantee the accuracy, completeness, or reliability of the information presented in our blog articles. The content is intended for general informational purposes and should not be considered as professional advice.

16.3 You may not modify, reproduce, distribute, or publish the content from our blog without our explicit written consent. Any unauthorised use of our content is prohibited.

16.4 Our blog articles may contain links to external websites for reference purposes. We do not endorse or control the content of these external websites, and we are not responsible for their accuracy or practices. Visiting external links is at your own risk.

16.5 We reserve the right to modify, update, or remove blog content at our discretion without prior notice. We may also change the topics, format, or availability of the blog articles.

16.6 We disclaim any liability for any damages, losses, or claims arising from your use of our blog content. The content is provided "as is," and we make no warranties, representations, or guarantees regarding its fitness for a particular purpose.

16.7 The content, articles, images, videos, and materials published on this blog are protected by copyright laws in Australia and under international copyright conventions. Reproduction, distribution, modification, or any unauthorised use of the content without the explicit written consent of Archived Press PTY LTD is prohibited and may result in legal action.

16.8 You may access and read the content on this blog for personal, non-commercial use only. Any reproduction, distribution, or use of the content beyond these terms requires the prior written permission of Archived Press PTY LTD.

16.9 We reserve the right to modify, update, or remove blog content at our discretion without prior notice. We may also change the topics, format, or availability of the blog articles.

17. Limitation of Liability

17.1 You understand and agree that the outcomes and results achieved through our services, including our online course and coaching, may vary based on individual efforts, external factors, and industry dynamics. We do not guarantee specific results, outcomes, or achievements.

17.2 We make no representations or warranties regarding the accuracy, completeness, or reliability of the information provided through our Services, including our course content, coaching sessions, materials, and content. You acknowledge that you use this information at your own risk.

17.3 Our services are intended to provide guidance and strategies. You are responsible for seeking professional advice and conducting your own due diligence before making any significant business decisions based on the information provided.

17.4 You acknowledge that our Services do not guarantee any specific results or outcomes. By participating in our Services, you acknowledge and agree to the limitation of liability provision stated below. You acknowledge that it is your responsibility to assess the suitability of the Services and to use them at your own risk.

17.5 You understand and agree that Archived Press PTY LTD is not responsible for any direct, indirect, incidental, or consequential damages that may arise from participating in our Services, including but not limited to:

  • Any reliance on the information or guidance provided;
  • Any actions or decisions made by you based on the information or guidance provided.

17.6 Archived Press PTY LTD shall not be liable for any damages, losses, or injuries arising out of or in connection with your participation in our Services, to the maximum extent permitted by law.

17.7 You agree to indemnify and hold harmless Archived Press PTY LTD from any claims, damages, or liabilities arising out of or in connection with our Services, including any claims brought by third parties.

17.8 We shall not be held liable for any delays, interruptions, or failures in the provision of Services due to external circumstances beyond our control, including but not limited to acts of nature, technical issues, or third-party actions.

17.9 Archived Press PTY LTD’s liability for any claims, if any, related to our Services shall be limited to the total amount paid by the client for the specific Services rendered. The limitation of liability set forth in this clause shall apply to the maximum extent permitted by applicable law, regardless of the theory of liability, whether in contract, tort (including negligence), strict liability or otherwise.

18. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy

19. Website Intellectual Property

Unless otherwise indicated, we own or licence all rights, title, and interest (including intellectual property rights) in our Site and all content, materials, and resources provided on our Site and through our Services, including but not limited to blogs, text, graphics, images, logos, and trademarks. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title, or interest in relation to our Site or the Content.  You may view this Site and its Contents for personal and non-commercial use only and subject to the Copyright Act 1968 (Cth) you must not copy or use, in whole or in part, any Content; reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate any Content to any third party; or breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content. Unauthorised use of any content from this Site may violate copyright trademark, and other applicable laws.

20. User Content

You may be permitted to post, upload, publish, submit, or transmit relevant information and content (“User Content”) on our Site and/or our Platforms. By making available any User Content on or through our Site and/or Platforms, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site and/or Platforms.

You agree that you are solely responsible for all User Content that you make available on or through our Site and/or Platforms.  You represent and warrant that:

  • You are either the sole and exclusive owner of all User Content or you have all rights, licences, consents, and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
  •  Neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site and/or Platform will infringe, misappropriate, or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

21. Termination

21.1 Termination by you

You may choose to terminate your participation in our Services at any time by providing us with written notice.

21.2 Termination by us

We reserve the right to terminate your access to our Services, without prior notice, in the following circumstances:

  • Violation of these Terms, including but not limited to intellectual property infringement, unauthorised sharing, or distribution of materials, or engaging in any prohibited activities;
  • Any other breach of these Terms or applicable laws;
  • If the Client fails to initiate contact with the Company for a consecutive period of 30 days.

21.3 Consequences of Termination

Termination by you or by us does not entitle you to a refund.

21.4 Effect of Termination

Termination shall not relieve the Parties of any obligations that, by their nature, extend beyond the termination, including but not limited to confidentiality, representations, limitation of liability, dispute resolution and indemnification.

22. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

23. Third Party Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.

24. Third-Party Links

Certain content, products, and services available via our Site may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

25. Client Testimonials and Reviews

We may request and collect testimonials or reviews from you regarding your experience with our services. By providing a testimonial or review, you understand and agree that:

  • Your testimonial or review may be used for promotional or marketing purposes on our website, social media platforms (including but not limited to Facebook, Instagram), advertisements, or any other promotional materials.
  • We may use your testimonial or review in its entirety or in part, and we reserve the right to edit or modify it for clarity, length, or any other necessary purpose.
  • Your testimonial or review may include personal information such as your first name, initials, or general geographic location. However, we are committed to protecting your privacy, and we will take reasonable steps to ensure that any personal information shared in testimonials or reviews is anonymised or used with your explicit consent.
  • You retain the right to withdraw your consent for the use of your testimonial or review at any time. To do so, please contact us at We will promptly remove or anonymise your testimonial or review from our promotional materials, as applicable.[DP8] [JS9] [DP10] [JS11]
  • Please be aware that any testimonial or review you provide is voluntarily given and that you have the legal right and authority to grant the rights and licenses outlined in this clause.
  • Please note that testimonials or reviews provided by customers are individual experiences and may not reflect the experiences of others. We do not guarantee the accuracy, completeness, or usefulness of any testimonials or reviews posted.
  • By using our services and providing a testimonial or review, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this clause.

26. Prohibited Conduct

  • You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):
  • Anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
  • Using our Site to defame, harass, threaten, menace or offend any person;
  • Interfering with any user using our Site;
  • Tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
  • Using our Site to send unsolicited email messages; or
  • Facilitating or assisting a third party to do any of the above acts.

27. Dispute Resolution

27.1 Negotiation

In the event of any dispute or disagreement arising out of or in connection with these Terms, the Parties agree to first attempt to resolve the matter amicably through good-faith negotiations. Either Party may initiate the negotiation process by providing written notice to the other party outlining the nature of the dispute.

27.2 Mediation

If the dispute cannot be resolved through negotiation within five (5) business days, the parties agree to submit the dispute to mediation. The mediation shall be conducted in accordance with the rules of a recognised mediation body or the Resolution Institute. The parties shall jointly appoint a mediator, or if they fail to agree on a mediator within five (5), a mediator shall be appointed by the Resolution Institute. The mediation shall take place at a mutually agreed location within Sydney. The Parties shall participate in the mediation process in good faith and share the costs of the mediation equally.

27.3 Arbitration

If mediation does not result in a resolution within five (5) business days from the commencement of the mediation, or if either Party fails to participate in the mediation, the dispute shall be referred to and finally resolved by arbitration. The arbitration shall be conducted in accordance with the rules of the Resolution Institute, and the seat of arbitration shall be Sydney. The arbitration shall be conducted by a single arbitrator appointed in accordance with the said rules. The decision of the arbitrator shall be final and binding on the Parties and may be enforced in any court of competent jurisdiction.

28. Discontinuance

We may, at any time and without notice to you, discontinue our Site, in whole or in part.  We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

29. Warranties and Disclaimers

  • We do not guarantee, represent, or warrant that your use of our Site will be uninterrupted, timely, secure, or error-free. You agree that from time to time our Site may be unavailable or we may cancel the Site at any time, without notice to you. You expressly agree that your use of, or inability to use, the Site is at your sole risk. The Site and all products and services delivered to you through the Site are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  • We do not guarantee that any files available for downloading from the platform will be completely free from viruses or other harmful computer code.

30. Limitation of Liability for use of the Site

To the maximum extent permitted by law, Archived Press PTY LTD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Site, or for any other claim related in any way to your use of the Site or any product or service, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of the Site or any content posted, transmitted, or otherwise made available via the Site, even if advised of their possibility.

31. Force Majeure

31.1 For the purposes of these Terms, 'Force Majeure Event' refers to any event or circumstance beyond the reasonable control of Archived Press PTY LTD, including but not limited to acts of God, natural disasters, war, civil unrest, terrorism, strikes, labour disputes, governmental actions, and any other events or circumstances that are not reasonably foreseeable and cannot be prevented with due diligence.

31.2 If a Force Majeure Event occurs, Archived Press PTY LTD shall be excused from performing its obligations under the formal contract for the duration of the Force Majeure Event. If a server outage or technical disruption occurs, and it affects the accessibility of the online course, the student portal, or coaching sessions, the affected party's performance related to these elements shall be excused during the disruption.

31.3 In the event of a Force Majeure Event, shall promptly notify the Client in writing of the occurrence of such an event, and any actions taken to mitigate the effects.

31.4 Archived Press PTY LTD shall use commercially reasonable efforts to mitigate the impact of a Force Majeure Event and resume performance of its obligations as soon as reasonably possible.

31.5 Neither party shall be liable for any damages, losses, or penalties resulting from a Force Majeure Event, and the Client shall not be entitled to seek compensation or damages from Archived Press PTY LTD for delays or non-performance caused by such an event.

32. Severability

If a provision of these Terms is held to be void, invalid, illegal, or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or other provisions in these Terms.

33. No Waiver

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

34. Interpretation

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

35. Entire Agreement

These Terms constitute the entire agreement and understanding between you and Archived Press PTY LTD regarding your use of our Site, Platforms and Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us concerning the use of the Site. Please note that when you purchase our online course, a separate agreement will govern the specific terms and conditions of that contract. In case of any discrepancies or conflicts between these Terms and the terms of a formal contract, the terms of the formal contract shall prevail for your engagement in the course.

36. Governing Law

Your use of our Site or our Services are governed by the laws of New South Wales (NSW) Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in NSW Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and internationally. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If You access our Site from outside of Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

37. Contact

Any questions or complaints relating to these Terms, or our Services should be directed to our customer service team by emailing

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